Returns Because our products are made-to-order and often personalised, we do not accept returns for reasons such as change of mind, wrong size ordered, or custom design preferences. However, if your item arrives damaged, defective, or not as described, please contact us within 7 days of receiving your order. We’ll be happy to offer a solution—whether that’s a replacement, repair, or partial refund, depending on the issue. How to Report an Issue To start a return or refund inquiry, please email us at info@cadabra-creative.co.uk with: Your order number A brief description of the issue Clear photos of the item, packaging, and any damage or defects We aim to respond within 2 business days and resolve all issues promptly. Refunds If a refund is approved, it will be processed back to your original method of payment within 5–10 business days, depending on your bank or payment provider. Please note: Shipping costs are non-refundable unless the return is due to our error. We reserve the right to reject refund requests that do not meet our policy criteria. Exchanges As each item is custom made, we cannot offer direct exchanges. Please double-check sizing and personalisation details before placing your order. If you’re unsure, feel free to reach out—we’re happy to guide you. Non-Returnable Items Personalised/customised products Sale or clearance items Digital downloads (if offered) Need Help? We’re here to help and want you to love your Cadabra Creative order. For any questions or concerns, reach out at info@cadabra-creative.co.uk or message us via our social media platforms.